Arlyn Zaldana
Grapevine,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Townhouse Brunch
03.2023 - Current
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Muchacho Tex Mex
06.2022 - 09.2023
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
Assistant Manager, Server
Peace Burger
10.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Shift Manager
Arby's
10.2019 - 08.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Host, Dishwasher, Server, Busser and Cook
Snooty Pig Cafe
09.2015 - 10.2019
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Associate of Arts - Film And Video Production, Teacher Education
Tarrant County College District
Hurst, TX07.2026
High School Diploma -
Grapevine High School
Grapevine, TX06.2017
Skills
- Dining Customer Service
- Cash Handling
- Price Memorization
- Menu Memorization
- Special Dietary Requirements
- Customer Relationship Management
- Staff Management
- Team Leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
German
Limited Working
Korean
Elementary
Timeline
Server
Townhouse Brunch
03.2023 - Current
Server
Muchacho Tex Mex
06.2022 - 09.2023
Assistant Manager, Server
Peace Burger
10.2021 - 06.2022
Shift Manager
Arby's
10.2019 - 08.2021
Host, Dishwasher, Server, Busser and Cook
Snooty Pig Cafe
09.2015 - 10.2019
Associate of Arts - Film And Video Production, Teacher Education
Tarrant County College District
High School Diploma -
Grapevine High School