Armah Karwee
Home Depot
WEST HAVERSTRAW,NY
10
years of professional experience
Results-driven customer service lead with expertise in complaint resolution and payment processing. Committed to enhancing operational efficiency and team performance.
Work History
Customer Service Lead
9 Years 7 Months- Led customer service team, enhancing operational efficiency and resolving complex customer inquiries.
- Developed training programs for new hires, improving onboarding process and team performance.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
Education
High School Diploma
Skills
Payment processing
Cash handling
Customer complaint resolution
Telephone etiquette
Customer service excellence
Timeline
Customer Service Lead
Home Depot
01.2017 - CurrentRead More
North Rockland High School
High School Diploma
Read More