Outdoor and exploration
Armand Ashraf Shukri Ho
Student
Madison,WI
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Retail Wireless Consultant
Quality Cellular
Madison, WI
07.2022 - 07.2023
- Researched customer database to determine current plan and offer service options.
- Managed inventory by monitoring product stock, receiving orders and restocking shelves.
- Provided wireless technical support and product coaching to 2 customers in average 15.
- Increased sales by 10-15% using expert knowledge of wireless products and services to help customers make selections.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Sales Associate
7-11 Franchise
Madison, WI
02.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Team Member
University Housing And Dining Services
Madison, WI
10.2017 - 05.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Monitored and verified all merchandise was properly priced and labeled.
- Gathered, organized and input information into digital database.
Education
Bachelor of Science - Botany
University of Wisconsin - Madison
Madison, WI 08.2017 - Current
Skills
Till counting
Maintaining customer database
Troubleshooting technical issues
Customer interaction
Teamwork and Collaboration
Microsoft applications proficiency
Organization
Flexible and Adaptable
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
Retail Wireless Consultant
Quality Cellular
07.2022 - 07.2023
Sales Associate
7-11 Franchise
02.2022 - 11.2022
Team Member
University Housing And Dining Services
10.2017 - 05.2018
Bachelor of Science - Botany
University of Wisconsin - Madison
08.2017 - Current