Outdoor and exploration
Armand Ashraf Shukri Ho
Student
Madison,WI
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Retail Wireless Consultant
Quality Cellular
Madison, WI
07.2022 - 07.2023
- Researched customer database to determine current plan and offer service options.
- Managed inventory by monitoring product stock, receiving orders and restocking shelves.
- Provided wireless technical support and product coaching to 2 customers in average 15.
- Increased sales by 10-15% using expert knowledge of wireless products and services to help customers make selections.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Sales Associate
7-11 Franchise
Madison, WI
02.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Team Member
University Housing And Dining Services
Madison, WI
10.2017 - 05.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Monitored and verified all merchandise was properly priced and labeled.
- Gathered, organized and input information into digital database.
Education
Bachelor of Science - Botany
University of Wisconsin - Madison
Madison, WI 08.2017 - Current
Skills
Till counting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
Retail Wireless Consultant
Quality Cellular
07.2022 - 07.2023
Sales Associate
7-11 Franchise
02.2022 - 11.2022
Team Member
University Housing And Dining Services
10.2017 - 05.2018
Bachelor of Science - Botany
University of Wisconsin - Madison
08.2017 - Current