Armand Gjeka
Remote Service Engineer II
Havertown,PA
Summary
Experienced Remote Service Engineer II with a strong background in healthcare technology and emergency medical services, coupled with a leadership focus on operational excellence and customer-centric solutions. Proven track record of managing technical support for in-vitro chemistry analyzers, with over 5 years of experience in emergency medicine. Fluent in four languages and adept at navigating complex medical and technical environments, excelling in problem-solving and continuous process improvement.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Remote Service Engineer II
Siemens Healthineers
7 2017 - Current
- Provide technical support for multiple chemistry analyzers across North and South America, ensuring high-quality service delivery.
- Lead and mentor junior engineers in process improvement and technical skills development.
- Participate in organizational culture surveys and contribute to enhancing team collaboration.
- Actively support continuous improvement initiatives, resulting in more efficient diagnostic processes.
- Maintain operational knowledge of cutting-edge medical technology and drive innovations in service protocols.
Health Specialist, Medical Assistant
U.S. Army
04.2010 - 10.2018
- Managed patient screening and assisted with medical procedures, including wound care, cyst removal, and vasectomy.
- Functioned as Floor NCOIC, ensuring patient flow efficiency and maintaining high standards of patient confidentiality.
- Performed tasks as a pharmacy, laboratory, and immunizations technician, demonstrating versatility in medical roles.
- Conducted orthopedic patient assessments and applied sutures for surgical incisions and wound closures.
LC-MS/MS Support Specialist
NMS Labs
01.2015 - 08.2015
- Prepared and analyzed biological specimens, utilizing advanced extraction techniques for medical research.
- Performed instrument troubleshooting, quality control documentation, and provided expert testimony in court, as needed.
Emergency Medical Technician (EMT)
EMStar/Keystone Ambulance
01.2012 - 08.2014
- - Delivered emergency medical care in high-pressure situations, leveraging advanced military medical training.
- Established rapport with trauma patients, providing both physical and emotional support during crisis scenarios.
- Coordinated with ER staff to ensure patient readiness and treatment consistency.
Education
M.D. - Health Policy And Administration
Pennsylvania State University
State College, PA 05.2023 - Current
Bachelor of Science in Biological Sciences -
Pennsylvania State University - Abington
Abington, PA 01.2012 - 05.2014
Emergency Medical Technician Certification - undefined
Fort Sam Houston Medical Regiment
San Antonio, TX 01.2010 - 05.2011
Associate Degree in Health Science - undefined
Delaware County Community College
Media, PA 01.2007 - 05.2009
Skills
Advanced diagnostic instrumentation and technical support
Leadership in healthcare operations and team development
Comprehensive knowledge of medical protocols and pharmacology
Process optimization and innovation in diagnostic solutions
Proficient in medical terminology and multilingual communication
Expertise in venipuncture, medical charting, ECG, and immunizations
Languages
English
Spanish
Albanian
Greek, Modern
Volunteer Experience
Abington Memorial Hospital, Volunteer, Summer 2014, Assisted nursing staff in the Geriatric department, providing patient care and feeding support., Offered moral support through rapport-building and patient interaction, contributing over 40 hours of service.
Timeline
M.D. - Health Policy And Administration
Pennsylvania State University
05.2023 - Current
LC-MS/MS Support Specialist
NMS Labs
01.2015 - 08.2015
Emergency Medical Technician (EMT)
EMStar/Keystone Ambulance
01.2012 - 08.2014
Bachelor of Science in Biological Sciences -
Pennsylvania State University - Abington
01.2012 - 05.2014
Health Specialist, Medical Assistant
U.S. Army
04.2010 - 10.2018
Emergency Medical Technician Certification - undefined
Fort Sam Houston Medical Regiment
01.2010 - 05.2011
Associate Degree in Health Science - undefined
Delaware County Community College
01.2007 - 05.2009
Remote Service Engineer II
Siemens Healthineers
7 2017 - Current