Armando Acosta
Mesquite,TX
Summary
Dynamic Manager with a proven track record at Panda Express, excelling in team leadership and complex problem-solving. Demonstrated ability to enhance team performance through effective training and multitasking, ensuring customer satisfaction and conflict resolution. Skilled in both verbal communication and computer applications, achieving goals within tight deadlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Panda Express
06.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate Of Business Administration - Business Administration And Management
Eastfield College
Mesquite, TXHigh School Diploma - Business And Management
Townview
Dallas, TX05.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Computer Skills
- Multitasking
- Team Development
- Staff Training
- Active Listening
Certification
Networking Pro Certification
PC Pro Certification
Languages
Spanish
Native or Bilingual
Timeline
Manager
Panda Express
06.2021 - Current
Associate Of Business Administration - Business Administration And Management
Eastfield College
High School Diploma - Business And Management
Townview