Armando Dellavalle
Greenville,NC
Summary
Competitive Inside Sales Rep with strong skills in building professional relationships and applying proven sales techniques to increase revenue. Focused on using persuasion, proposal and closing sales methods to increase sales. Personable communicator in transforming cold calls into sales through superb telephone etiquette and relationship-building expertise.
Overview
5
5
years of professional experience
Work History
Collections Agent
Verizon Wireless
Greenville , NC
01.2023 - Current
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Assisted in the development of strategies to improve collections process efficiency.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Analyzed customer data to identify potential areas of improvement within the collections department.
- Resolved complex issues that arose during the collections process.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
Business Development Team Leader
Victra Verizon Wireless
Winterville, NC
06.2020 - 12.2022
- Led and managed a team of Business Development professionals to achieve sales targets.
- Developed strategies for streamlining processes and increasing efficiency in the Business Development Department.
- Provided coaching and mentoring for members of the Business Development Team.
- Organized meetings with clients to discuss their needs and develop mutually beneficial solutions.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
Leasing Consultant
Dar Inc
Rocky Mount, NC
10.2019 - 05.2020
- Greeted potential tenants and provided information about the home.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Prepared house agreements, collected security deposits and rent payments from tenants.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Prepared house paperwork and obtained signatures and first payments from new residents.
Education
High School Diploma -
Southern Nash High School
Bailey, NC01.2019
Some College (No Degree) -
Pitt Community College
Winterville, NCSkills
- Dependable and Reliable
- Planning Ability
- Continuous Improvement
- Document Management
- Business Development
- Order Processing
- Client Account Management
- Client Service
- Documentation
- Product Development
- Sales Support
- Collections Regulatory Guidelines
- Collections Process Improvement
- Delinquent Account Management
- Aged Account Reporting
- Repayment Negotiations
- Billing Procedures
- Billing and Collections Best Practices
- Debt Management
Other Activities
- Spring Hope Elementary, Tutor, 2017, 2018, Helped kids develop a better reading style, Solved homework problems in groups, Help with different school events, Played various learning games with prizes, Always stayed on top of behavior because tutor became a privilege
- Student Government Association, 2019, Help Setup and Break down various events, Motivated people to attend school events, Helped others events around campus, Mandatory meetings for events on time frames
Timeline
Collections Agent
Verizon Wireless
01.2023 - Current
Business Development Team Leader
Victra Verizon Wireless
06.2020 - 12.2022
Leasing Consultant
Dar Inc
10.2019 - 05.2020
High School Diploma -
Southern Nash High School
Some College (No Degree) -
Pitt Community College