Armando Garcia
Palmetto Bay
Summary
Dynamic Broker Dispatcher with proven expertise in business relationship building and negotiation, honed at Door to Door Transport. Successfully managed high-stress situations while ensuring timely delivery and exceptional customer service. Recognized for trustworthiness and adaptability, consistently maximizing client satisfaction and fostering loyalty through effective communication.
Overview
11
11
years of professional experience
Work History
Broker Dispatcher
Door to Door Transport
03.2020 - 05.2025
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Retail Sales Associate
H&M Clothing
09.2018 - 11.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Broker
Fleet Express Llc
02.2014 - 07.2018
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
Education
South Ridge
Miami, FLSkills
- Business growth
- Compliance requirements
- Workplace training
- Business relationship building
- Negotiation expertise
- Trustworthiness
- Price negotiation
Accomplishments
- Supervised team of 4 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Broker Dispatcher
Door to Door Transport
03.2020 - 05.2025
Retail Sales Associate
H&M Clothing
09.2018 - 11.2019
Broker
Fleet Express Llc
02.2014 - 07.2018
South Ridge
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