Armando Gonzalez

Providing amazing customer service being a role model to your associates encourage associates to work as a team assign roles to each employee managing associates time assisting manager with daily task handling merchandise and truckload assuring delivery is handled properly and checked for receiving vendors making sure they are handling there inventory in products managing workspace organization teaching associates how to better handle inventory for merchandise and making sure the store is well stocked and filling sale items throughout the store

• Determined complete order accuracy by examining merchandise to verify price and quantity.
• Identified opportunities for cost savings by analyzing data from supplier invoices.
• Delivered expert customer service to store patrons and assisted with locating desired items.
• Monitored stock levels throughout the day to identify shortages or overages in supply chain needs.
• Scheduled staff shifts to ensure adequate coverage during peak hours.
• Provided feedback on employee performance during weekly meetings with management staff.
• Lead by example and took responsibility for all actions drive culture of performance excellence.
• Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
• Assisted customers with inquiries regarding product availability or pricing information.
• Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
• Implemented processes for tracking customer purchases to improve loyalty programs effectiveness.
• Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
• Trained new employees on the proper use of equipment, safety protocols, customer service techniques and product knowledge.
• Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
• Resolved customer complaints promptly and professionally while maintaining a positive attitude.
• Scheduled maintenance services for equipment used within the grocery store environment.
• Identified appropriate solutions to minimize issues and quickly solve problems.
• Mentored newly hired staff in upselling techniques to improve sales.
• Coached staff on strategies to enhance performance and improve customer relations.
• Communicated effectively with vendors regarding delivery schedules or order cancellations.
• Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.