Armando Jimenez
Vista,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
14
14
years of professional experience
Work History
Sales Associate
Polo Ralph Lauren Factory Store
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Assistant Store Manager
PQH Wireless- Cricket
10.2018 - 03.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
Customer Care Specialist
LAZ Parking
11.2016 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- CUstomer related solutions for Cross Border Express Bridge.
- Navigated multiple computer systems and applications to find information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales Agent Representative
Fox Car Rental
08.2015 - 09.2017
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
Sales Lead Keyholder
Tommy Hilfiger Store
10.2010 - 05.2015
- Opened inventory boxes and restocked shelves.
- Opened and closed store at least 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained new hires on company policies, procedures, and best practices in order to ensure smooth onboarding process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained clean and visually appealing store environment, enhancing customer experience and promoting return visits.
Education
High School Diploma -
San Ysidro High School
San Diego, CA06.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Goal-Oriented
- Verbal/written communication
- Cash Register Operation
- Store Opening and Closing
- Upselling
- Merchandising knowledge
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Polo Ralph Lauren Factory Store
10.2022 - Current
Assistant Store Manager
PQH Wireless- Cricket
10.2018 - 03.2020
Customer Care Specialist
LAZ Parking
11.2016 - 09.2018
Sales Agent Representative
Fox Car Rental
08.2015 - 09.2017
Sales Lead Keyholder
Tommy Hilfiger Store
10.2010 - 05.2015
High School Diploma -
San Ysidro High School