Armando Lopez
Pomona,CA
Summary
Customer-focused banking professional with 7+ years of experience providing high-quality customer service, processing financial transactions, resolving account-related issues, and maintaining accuracy in regulated environments. Experienced in transaction review and approval, fraud awareness, cash handling, compliance procedures, and training new employees. Trusted to provide additional transaction oversight and support team members. Fluent in English and Spanish, including speaking, reading, and writing.
Overview
7
7
years of professional experience
Work History
Bank Teller
Chase Bank
08.2023 - 01.2026
- Provided professional and personalized service to customers while assisting with daily banking transactions and account-related needs.
- Processed deposits, withdrawals, checks, cash transactions, and other banking requests with a high level of accuracy.
- Balanced cash drawer and maintained accurate transaction records while following established policies and procedures.
- Reviewed and provided approval for certain transactions requiring additional supervision, demonstrating strong judgment, accuracy, and attention to detail.
- Assisted coworkers with transaction questions and operational procedures to ensure accurate and compliant processing.
- Identified and escalated potentially suspicious or fraudulent activity in accordance with bank procedures.
- Resolved customer concerns and account-related issues while maintaining professionalism and confidentiality.
- Trained and supported new tellers on transaction procedures, customer service expectations, and banking systems.
- Utilized Chase internal banking systems to access and manage customer account information and process transactions.
- Maintained strict confidentiality when handling sensitive customer financial and personal information.
Bank Teller
Wells Fargo
09.2018 - 09.2021
- Delivered efficient and professional customer service while processing a high volume of daily banking transactions.
- Handled cash, checks, deposits, withdrawals, and other customer requests accurately and efficiently.
- Balanced cash drawer and maintained accurate transaction records in accordance with bank policies.
- Assisted customers with account questions and resolved routine issues while protecting confidential information.
- Identified and escalated suspicious transactions and potential fraud concerns according to established procedures.
- Followed banking policies, operational procedures, and regulatory requirements to maintain transaction accuracy and security.
- Assisted team members with daily operational needs and provided a positive customer experience.
Education
No Degree -
Chaffey Community College
Rancho Cucamonga, CA01-2018
High School Diploma - undefined
South Hills High School
West Covina, CA06-2015
Skills
- Customer Service & Customer Support
- Account & Transaction Processing
- Transaction Review & Approval
- Cash Handling & Reconciliation
- Problem Solving
- Fraud Awareness & Escalation
- Confidential Information Handling
- Operational Procedures & Compliance
- Employee Training & Coaching
- Data Accuracy & Attention to Detail
- Computer Systems
- Written & Verbal Communication
- Spanish — Fluent Speaking, Reading & Writing
Timeline
Bank Teller
Chase Bank
08.2023 - 01.2026
Bank Teller
Wells Fargo
09.2018 - 09.2021
High School Diploma - undefined
South Hills High School
No Degree -
Chaffey Community College