Armando R. Barrientes
Orlando,USA
Summary
Dynamic General Manager with a proven track record at CASH AMERICA PAWN, excelling in team building and innovative sales strategies. Enhanced customer satisfaction through exceptional service and effective conflict resolution. Skilled in P&L analysis, driving business performance while fostering a collaborative work environment. Passionate about mentoring and developing future leaders.
Overview
24
24
years of professional experience
Work History
General Manager
CASH AMERICA PAWN
Orlando, FL
08.2020 - Current
- Coordinated promotional events to enhance community engagement and brand visibility.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Enhancing business performance through innovative and strategic sales initiatives.
- Resolved customer inquiries and disputes to ensure satisfaction and retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Mentor entry-level MITs in developing essential management skills.
- Collaborated with teams to identify and resolve merchandising discrepancies across locations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Skill in reading and comprehending P and L reports.
- Evaluating potential candidates for hire and facilitating interviews.
- Processing and Reviewing 4473’s for firearm purchasing.
Assistant Manager
CASH AMERICA PAWN
Orlando, FL
07.2016 - 08.2020
- Conducting opening and closing procedures.
- Money handling, merchandising, Purchasing and Loaning.
- Processing 4473’s for firearm purchases.
- Preparing promotable pawnbrokers for key holder positions.
Asset Protection Manager
BJ’S WHOLESALE CLUB
Kissimmee, FL
08.2011 - 01.2016
- Prevent financial loss through internal and external theft and/or fraud.
- Support financial and regulatory compliance.
- Monitor the store in person and via digital surveillance
- Identify database inconsistencies
- Provide training to employees
Club Co-General Manager, Marketing Manager
SAM’S CLUB
Kissimmee, FL
07.2001 - 07.2011
- Define strategy and business plans to exceed 10% vs. previous year
- Analyze P&L Summary Reports
- Mentored new managers to ensure smooth transition into management duties
- Initiated programs that standardized employee training and led to an increase in customer satisfaction by 12%
- Conducted transitional changes to fit with the needs and appearance of the club
- Responsible for personnel scheduling and yearly evaluation
- Responsible for quality and quantity of merchandiseTrained, coached, and mentored staff to ensure adoption of new programs: ex. PLUS MEMBERSHIP
- Increased profits by developing, initiating, and managing all marketing programs: ex. Credit and Renewal
- Built productive, long-lasting relationships with a variety of small business owners and operators
- Actively recruited new members to achieve a constant increase in membership profits
Education
Valencia Community College
01.2000
Some College (No Degree) - Business Management/Accounting and Finance
DeVry University
Orlando, FLSkills
- Business operations
- Budget management
- Customer service
- Sales strategies
- P&L analysis
- Team building
- Marketing initiatives
- Conflict resolution
- Employee training
- Leadership
- Deadline oriented
- Performance evaluations
- Motivation
Military Experience
11/96, 10/04, 13 Bravo/ E-4 Specialist, Army/ Army National Guard, Ft. Sill, OK, HAZMAT Certified, Expert Rifle Certified, Supervised subordinates, responsible for their standard of military bearing, Trained subordinates on every aspect in the mechanics and operation of cannon
References
References available upon request.
Timeline
General Manager
CASH AMERICA PAWN
08.2020 - Current
Assistant Manager
CASH AMERICA PAWN
07.2016 - 08.2020
Asset Protection Manager
BJ’S WHOLESALE CLUB
08.2011 - 01.2016
Club Co-General Manager, Marketing Manager
SAM’S CLUB
07.2001 - 07.2011
Valencia Community College
Some College (No Degree) - Business Management/Accounting and Finance
DeVry University
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