Armando Reyes
Dallas,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Moxie Pest Control
07.2025 - 10.2025
- Make outbound calls to schedule home inspections for customers, focusing on attic and termite inspections.
- Handle inbound calls to assist customers with questions, resolve issues, and provide detailed information about services.
- Deliver excellent customer service by maintaining a professional, friendly, and solution-oriented approach on every call.
- Accurately document customer interactions and appointments in the company's system.
Sales Expert
T-Mobile
02.2025 - 07.2025
- Greet customers with a positive and energetic attitude, creating a welcoming in-store experience.
- Demonstrate and explain T-Mobile products, plans, and promotions to help customers find the best solutions for their needs.
- Assist customers in selecting new phones, accessories, and service plans that fit their preferences and budgets.
- Process payments accurately and efficiently while maintaining excellent customer service standards.
- Count and balance cash drawers at the end of each day, ensuring all funds were accurate and properly documented; made a bank deposit when needed.
Lead Repair Technician
ZAGG
01.2024 - 01.2025
- Ensured all necessary parts and tools were available for device repairs by managing inventory and ordering supplies as needed.
- Trained new hires on proper techniques for disassembling and reassembling phones and tablets, maintaining high repair quality and safety standards.
- Processed and organized incoming shipments, verifying accuracy and stocking parts efficiently.
- Supported daily repair operations by maintaining a clean, organized, and well-supplied workspace.
- Count and balance cash drawers at the end of each day, ensuring all funds were accurate and properly documented; made a bank deposit when needed.
Lead Technician
Assurant
Southlake, Texas
02.2022 - 08.2022
- Supervised daily technician operations to ensure quality and efficiency.
- Trained and mentored junior technicians on best practices and safety protocols.
- Collaborated with cross-functional teams to resolve technical issues promptly.
- Managed inventory of tools and equipment for optimal workflow management.
- Conducted regular maintenance checks on equipment to prevent downtime.
- Assisted junior technicians in resolving complex technical problems.
- Followed safety practices to safeguard against injury and damage to property.
Security Officer
Allied Universal
01.2021 - 01.2022
- Conduct routine patrols around assigned posts to ensure all areas are secure and properly maintained.
- Monitor surroundings for any suspicious activity or safety concerns and promptly report findings to the supervisor.
- Provide professional customer service by greeting and assisting visitors or employees in public or work areas, depending on post assignment.
- Maintain a strong presence to deter potential security risks and ensure a safe environment.
Crew Trainer
Raising Cane's
01.2017 - 01.2020
- Trained new team members on cashier and kitchen (fry cook) operations, ensuring compliance with company standards and procedures.
- Assisted with opening and closing duties, including setup, cleaning, and end-of-day organization.
- Maintained a clean, organized, and welcoming lobby environment for customers.
- Ensured all food orders were prepared to high quality and safety standards, providing customers with excellent service and satisfaction.
Education
L.G Pinskton
Skills
- Service appointment scheduling
- Data entry accuracy
- Product knowledge training
- Payment processing
- Inventory management
- Customer relationship management
- Technical troubleshooting
- Quality assurance oversight
- Security monitoring
- Problem solving
- Effective communication
- Team building
- Conflict resolution
- Product knowledge
- Team collaboration
- Decision-making
- Retail marketing
- Customer education
Timeline
Customer Service Representative
Moxie Pest Control
07.2025 - 10.2025
Sales Expert
T-Mobile
02.2025 - 07.2025
Lead Repair Technician
ZAGG
01.2024 - 01.2025
Lead Technician
Assurant
02.2022 - 08.2022
Security Officer
Allied Universal
01.2021 - 01.2022
Crew Trainer
Raising Cane's
01.2017 - 01.2020
L.G Pinskton