Brandy Davis
Dallas,TX
Summary
Customer Service Representative experienced in complaint resolution and relationship management. Enhanced customer satisfaction through effective communication and education. Prioritized tasks and managed service appointments in fast-paced environments, contributing to operational efficiency and team objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
RedLeaf Inc
Huntsville, Alabama
12.2023 - 09.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and product information daily.
- Educated customers on product features and benefits confidently.
- Processed orders and returns using company software system.
- Maintained accurate records of customer interactions in database.
- Managed scheduling of service appointments for optimal efficiency.
- Trained new staff on customer service protocols and systems.
Medical Assistant
Quick Care urgent care
Huntsville, Alabama
10.2023 - 11.2023
- Assisted physicians with patient examinations and procedures.
- Administered medications and injections per healthcare provider's instructions.
- Recorded patient medical histories and vital signs accurately.
- Educated patients on treatment plans and follow-up care instructions.
- Managed appointment scheduling and patient flow efficiently.
Phlebotomist
PLS Plasma
Flagstaff, Arizona
04.2023 - 10.2023
- Collected blood samples from donors following safety and quality protocols.
- Prepared blood samples for laboratory analysis and processing.
- Ensured compliance with health regulations and company policies during procedures.
- Assisted in training new phlebotomists on best practices and techniques.
- Collaborated with healthcare team to improve donation processes and donor experience.
Nursing Assistant
Crestwood Medical Center
Huntsville, Alabama
06.2018 - 02.2023
- Monitored vital signs, promptly reporting changes to nursing staff.
- Coordinated with healthcare team to align on patient care plans, ensuring comprehensive support.
- Supported patients in daily living activities and personal care, enhancing comfort and independence.
- Maintained clean and safe environments in patient rooms and common areas.
- Fostered a respectful environment for patients, families, and staff, promoting dignity and professionalism.
Education
Bachelor of Science - Business Administration
University of Alabama At Birmingham
Birmingham, AL05-2018
Skills
- Order processing
- Customer relationship management
- Customer database management
- Service appointment scheduling
- CRM proficiency
- Complaint resolution
- Product education
- Service quality assurance
- Upselling techniques
- Onboarding training
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Adaptive team player
Timeline
Customer Service Representative
RedLeaf Inc
12.2023 - 09.2026
Medical Assistant
Quick Care urgent care
10.2023 - 11.2023
Phlebotomist
PLS Plasma
04.2023 - 10.2023
Nursing Assistant
Crestwood Medical Center
06.2018 - 02.2023
Bachelor of Science - Business Administration
University of Alabama At Birmingham