Armani Brockington
Atlanta,GA
Summary
Professional with over 8 years of strong skills in customer service and administrative tasks. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Currently seeking a career in esthetics and eager to implement my extensive customer service and business background into my esthetics journey.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Holiday Inn Atlanta Airport North
10.2021 - 02.2024
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Developed and maintained positive relationships with guests for satisfaction.
Customer Service Associate Team Leader
Publix Supermarket
12.2017 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and provided back up for customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Senior Cast Member
Regal Cinemas
10.2014 - 06.2016
- Operating and overseeing POS system in management access including the proper handling of and responsibility for accuracy of cash drawer, credit cards, gift cards and other form of accepted payments.
- Promoted after 17 months from Floor Staff to Senior Cast
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Esthetics License - Esthetician
The Skin Institute of Atlanta
Atlanta, GA11-2025
Bachelor of Arts - Business Administration
Atlanta Metropolitan State College
12.2021
Skills
- Team Management and Supervision
- Creative Problem Solving
- Efficient and Detail-Oriented
- Patient and Empathetic
- Customer Service
- Spa Operations
Timeline
Front Desk Agent
Holiday Inn Atlanta Airport North
10.2021 - 02.2024
Customer Service Associate Team Leader
Publix Supermarket
12.2017 - 10.2021
Senior Cast Member
Regal Cinemas
10.2014 - 06.2016
Bachelor of Arts - Business Administration
Atlanta Metropolitan State College
Esthetics License - Esthetician
The Skin Institute of Atlanta
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