Armani Ketter
Springfield,MA
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Family Dollar
10.2021 - 09.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Customer Service Cashier
Burlington Coat Factory
10.2020 - 06.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Baystate Academy
Springfield, MA05-2020
Skills
- Customer experience
- Store operations
- Stock management
- POS systems operations
- Inventory counting
- Cash auditing
- Staff training/development
- Effective leader
- Delegation
Timeline
Assistant Store Manager
Family Dollar
10.2021 - 09.2024
Customer Service Cashier
Burlington Coat Factory
10.2020 - 06.2021
High School Diploma -
Baystate Academy