Armani Sheppard
Gainesville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Environmental Services
UF Health Shands Hospital
08.2025 - Current
- To clean and look after patients make sure they enjoy their time in the hospital while being cared for
- Collaborated with environmental services staff to ensure proper cleaning, disinfection, and sterilization of patient care areas and equipment.
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
Operations Technician
Santa Fe bridge work release
10.2024 - 07.2025
- Computer skills, monitoring inmates
- Documented operational activities accurately, ensuring proper record-keeping and adherence to regulatory requirements.
- Reviewed reports for anticipated numbers, identified variances and made corrections.
- Enhanced safety protocols, conducting comprehensive training sessions for new and existing staff.
- Maintained database systems to track and analyze operational data.
Wal-Mart Associate
Walmart
07.2021 - 11.2022
- To give employees the best customer service possible
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled cash management, balancing registers at the beginning and end of shifts.
Education
High School Diploma -
Dunnellon High School
Dunnellon, FL04-2024
Skills
- Medical equipment services
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Client relations
- Prioritization
- Customer relationship management (CRM)
- Dispute resolution
Timeline
Environmental Services
UF Health Shands Hospital
08.2025 - Current
Operations Technician
Santa Fe bridge work release
10.2024 - 07.2025
Wal-Mart Associate
Walmart
07.2021 - 11.2022
High School Diploma -
Dunnellon High School