Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARMANI WRIGHT

Austin,Tx

Summary

Experienced and dedicated customer service professional with 7 years of expertise in the technology sector. Highly skilled in delivering exceptional service and technical support, consistently ensuring customer satisfaction. Demonstrated success in reducing response times and improving customer retention rates. Proficient in leveraging technical knowledge to efficiently troubleshoot and resolve complex issues.

Overview

6
6
years of professional experience

Work History

Intake Coordinator

Tenderheart Health Outcomes
09.2021 - 08.2024
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Enhanced office productivity by handling high volume of callers per day.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth delivery and payment processing.
  • Schedule deliveries, pick-ups, and accurately record file maintenances or changes in service.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Contacts referral sources to advise of referral status.

Customer Service Representative

Burlington
03.2018 - 03.2020
  • Responds to customer inquiries through phone, letter, e-mail and fax.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Addressed customer account discrepancies and concerns.

Operations Associate

JackPocket
01.2020 - 03.2021
  • Perform lottery ticket purchasing and redemptions
  • Scan and upload lottery tickets, log progress, and process orders
  • Coordinate workflow so that goals and deadlines are met
  • Maintain printing and scanning equipment
  • Work alongside a team to meet Jackpocket goals
  • Assist with ad-hoc operational projects as needed

Education

High School Diploma -

Akins High School
Austin, TX
05.2020

Skills

  • Customer Service
  • Multi-Line Phone Systems
  • Insurance Verification
  • Inventory Management
  • Follow-up skills
  • Appointment Scheduling
  • Patient Scheduling
  • Data Entry
  • Problem-Solving
  • Time management abilities
  • CRM Software
  • Multitasking and Organization

Timeline

Intake Coordinator

Tenderheart Health Outcomes
09.2021 - 08.2024

Operations Associate

JackPocket
01.2020 - 03.2021

Customer Service Representative

Burlington
03.2018 - 03.2020

High School Diploma -

Akins High School

Similar Profiles

  • Asha Parikh

    Asha ParikhAsha Parikh

    Intake Coordinator at Tenderheart Health OutcomesIntake Coordinator at Tenderheart Health Outcomes

    View Profile
  • Nicole Wilkerson

    Nicole WilkersonNicole Wilkerson

    Incontinence Coordinator at Tenderheart Health OutcomesIncontinence Coordinator at Tenderheart Health Outcomes

    View Profile
  • Deysii Perez

    Deysii PerezDeysii Perez

    Utilization Management Coordinator at Tenderheart Heath OutcomesUtilization Management Coordinator at Tenderheart Heath Outcomes

    View Profile
ARMANI WRIGHT