Summary
Overview
Work History
Education
Skills
Timeline
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Armanti Harris

Aurora,CO

Summary

Dynamic customer service professional with a proven track record at Village Inn, excelling in high-pressure environments. Skilled in multitasking and effective communication, I enhanced customer satisfaction and streamlined operations. Known for building rapport and training new team members, I am detail-oriented and adaptable, committed to delivering exceptional service experiences.

Overview

11
11
years of professional experience

Work History

Laborer

Paul’s Hamdyman Service
02.2023 - 04.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Enhanced worksite efficiency through organizing and cleaning work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.

Host

Village Inn
12.2020 - 01.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.

Customer Service Representative

24-7 Intouch
10.2015 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Service Representative

Home Depot
03.2014 - 09.2015
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Education

Diploma -

Range View High School
Aurora, CO

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Exceptional communication
  • Team player mentality
  • Professional appearance
  • Detail-oriented
  • Server support
  • POS software
  • Table assignment coordination
  • Reservation coordination

Timeline

Laborer

Paul’s Hamdyman Service
02.2023 - 04.2025

Host

Village Inn
12.2020 - 01.2023

Customer Service Representative

24-7 Intouch
10.2015 - 11.2020

Customer Service Representative

Home Depot
03.2014 - 09.2015

Diploma -

Range View High School

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Armanti Harris