Armina Santos
Los Angeles,CA
Summary
Detail-oriented medical scheduler with proven skills in appointment coordination and patient management. Committed to ensuring HIPAA compliance and enhancing patient satisfaction through excellent communication.
Overview
24
24
years of professional experience
Work History
Medical Scheduler/Front Desk Receptionist
Southern California Medical Group
Los Angeles, CA
11.2022 - Current
- Scheduled patient appointments using advanced scheduling software to optimize provider calendars.
- Coordinated with medical staff to confirm availability and manage patient flow efficiently.
- Managed insurance verification processes, ensuring accuracy in patient records and billing details.
- Developed and maintained strong relationships with patients, enhancing satisfaction through effective communication.
- Streamlined appointment reminders via automated systems, reducing no-show rates significantly.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
Accounting Clerk
SOS Electronics Inc.
Los Angeles, CA
10.2018 - 10.2022
- Processed and recorded daily financial transactions using accounting software to ensure accurate financial reporting.
- Managed vendor relationships and processed payments, fostering strong partnerships while maintaining budgetary constraints.
- Maintained accounting records utilizing in-house and client systems.
- Collaborated with team members to streamline invoicing procedures, enhancing overall efficiency in accounts receivable processes.
Accounts Payable Clerk
GD Associates, LLC
Beverly Hills, CA
08.2015 - 09.2018
- Processed high-volume invoices accurately and efficiently to maintain timely payments.
- Reconciled vendor statements to ensure accuracy and resolve discrepancies promptly.
- Managed payment schedules, optimizing cash flow while adhering to company policies.
- Developed and maintained organized filing systems for all accounts payable documentation.
Medical Transcriptionist
CP Medtrans Solutions, Inc.
Manila, Philippines
02.2002 - 07.2014
- Transcribed medical reports with high accuracy and attention to detail.
- Reviewed and edited transcripts to ensure compliance with industry standards.
- Collaborated with healthcare professionals to clarify terminology and improve efficiency.
- Implemented process improvements, resulting in enhanced turnaround times for documentation.
Education
Certificate of Physical Therapy Aide - Science Education
Burbank Adult School
Burbank, CA04-2022
Associate of Science - Occupational Studies in Accounting
Los Angeles Pacific College
Los Angeles, CA04-2017
Associate of Science - Computer Information Technology
Los Angeles Pacific College
Los Angeles, CA12-2015
Bachelor of Science - Physical Therapy
San Juan De Dios Educational Foundation, Incorporated
Manila, Philippines04-2000
Skills
- Appointment coordination
- Reception oversight
- HIPAA compliance
- Strong organization
- Computer literate
- Hard-working and detail-oriented
- Excellent communication skills both oral and written (English & Tagalog)
Timeline
Medical Scheduler/Front Desk Receptionist
Southern California Medical Group
11.2022 - Current
Accounting Clerk
SOS Electronics Inc.
10.2018 - 10.2022
Accounts Payable Clerk
GD Associates, LLC
08.2015 - 09.2018
Medical Transcriptionist
CP Medtrans Solutions, Inc.
02.2002 - 07.2014
Certificate of Physical Therapy Aide - Science Education
Burbank Adult School
Associate of Science - Occupational Studies in Accounting
Los Angeles Pacific College
Associate of Science - Computer Information Technology
Los Angeles Pacific College
Bachelor of Science - Physical Therapy
San Juan De Dios Educational Foundation, Incorporated