Armine Khachatrian
Van Nuys,CA
Summary
Accomplished in enhancing customer experiences and achieving sales targets, I excelled at Interparfums Luxury Brands by leveraging my expertise in cash handling and exceptional customer service. Skilled in credit analysis and relationship management, I consistently exceeded monthly goals, fostering repeat business and minimizing late payments through diligent risk assessment.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Interparfums Luxury Brands
Macy's And Bloomingdale's, Sherman Oaks, CA
11.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Operated cash register to record transactions accurately and efficiently.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Operated cash register to record transactions accurately and efficiently.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prioritized helping customers over completing other routine tasks in store.
- Built relationships with customers to encourage repeat business.
- Developed strong rapport with customers and created positive impression of business.
Salesperson
My Car Auto Group
4110 Lankershim Blvd, North Hollywood, CA 91602 ·
06.2024 - 11.2024
- Worked to build relationships with customers and built potential for additional sales.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
Senior Loan Officer
PJSC Rosbank
Moscow - Russia
02.2018 - 03.2021
- Reviewed from 5 to 15 loan applications per day, depending on workload
- Collaborated with second step underwriting team to expedite loan processing times and ensure timely closings for clients.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
- Originated, reviewed, processed, closed, and administered customer loan proposals. Transitioning to role of Senior Loan Officer specializing in car loans, continued these responsibilities with focus on financing vehicles.
Specialist in Microfinance Operations
MFO Bystrodengy
Rostov-on-Don - Russia
02.2015 - 12.2018
- Making cold calls, processing from 10 to 30 client applications, checking data and client's solvency, completion of microfinance transactions.
- Checking costumer data for fraud and false information, resulting in minimal customer late payments.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Education
Master of Science - Ecinimist, Majored in "Finances And Credit"
Russian State Social University
Moscow, Russia02.2014
High School Diploma -
School Number 7
Kamensk-Shakhtinskiy, Russia06.2008
Skills
- Cash handling
- Cash register operation
- Excellent Customer service
- Friendly
- Documentation Review
- Risk management assessment
- Sales goals attainment
- Loans Underwriting Expertise
- Decision-Making Confidence
- Effective Communication Techniques
- Relationship building and management
- Credit analysis
Languages
Armenian
Native or Bilingual
Russian
Native or Bilingual
Certification
Certificate of achievement "Banking and Finance", LAVC
Timeline
Sales Associate
Interparfums Luxury Brands
11.2024 - Current
Salesperson
My Car Auto Group
06.2024 - 11.2024
Senior Loan Officer
PJSC Rosbank
02.2018 - 03.2021
Specialist in Microfinance Operations
MFO Bystrodengy
02.2015 - 12.2018
Master of Science - Ecinimist, Majored in "Finances And Credit"
Russian State Social University
High School Diploma -
School Number 7