Celine Cortes
Milford,CT
Summary
Dynamic and compassionate professional with extensive experience in behavioral health and education, notably at Kaleidoscope ABA Therapy Services. Excelled in crisis intervention and therapeutic communication, enhancing patient safety and progress. Proficient in Microsoft Office, with a proven track record in improving customer satisfaction and student success through effective conflict resolution and data management skills.
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
Kaleidoscope ABA Therapy Services
Bridgeport, CT
01.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Prepared and submitted daily [Type] reports to management.
Lead Teacher
Busy Beaver Day Care
Bridgeport, CT
01.2020 - 01.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Office Administrative Assistant
Keene State College
Keene State College
08.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Education
Bachelor of Arts - Psychology
Charter Oaks College
Connecticut Associate of Arts - Psychology
Keene State College
Keene, NHSkills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Mental health support
- Conflict resolution
- Data collection
- Behavioral control
- Therapeutic communication
- Microsoft office
- Schedule management
- Data entry
- Scheduling and calendar management
Timeline
Behavioral Health Technician
Kaleidoscope ABA Therapy Services
01.2024 - Current
Lead Teacher
Busy Beaver Day Care
01.2020 - 01.2024
Office Administrative Assistant
Keene State College
08.2019 - 06.2020
Bachelor of Arts - Psychology
Charter Oaks College
Associate of Arts - Psychology
Keene State College