Arnell Colbert
Lake Charles,LA
Summary
Dynamic leader with a proven track record at SUBWAY® Restaurants, adept in staff management and strategic planning. Excelled in enhancing customer satisfaction and resolving conflicts, ensuring high-quality service delivery. Skilled in team leadership and complex problem-solving, significantly improving team agility and performance.
Overview
7
7
years of professional experience
Work History
Manager
SUBWAY®Restaurants
Lake Charles, LA
05.2023 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Order Taker
Chicken Express
Nacogdoches, TX
04.2021 - 04.2023
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
Lead Sales Associate
Dollar General
Lake Charles, LA
03.2017 - 10.2017
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Education
N/A -
Lagrange High School
Lake Charles, LA05.2014
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Schedule Preparation
Timeline
Manager
SUBWAY®Restaurants
05.2023 - 05.2024
Order Taker
Chicken Express
04.2021 - 04.2023
Lead Sales Associate
Dollar General
03.2017 - 10.2017
N/A -
Lagrange High School