Arnelle Shallow
Brooklyn,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Case Manager Supervisor
Platinum Community Care
03.2023 - Current
- Improved client outcomes by implementing effective case management strategies and streamlining processes.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Developed strong relationships with community partners to facilitate access to resources for clients in need.
Care Manager
Astor Services For Children And Families
10.2022 - Current
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
Security Officer
Securitas Security Services USA
11.2013 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Residential Aide Supervisor
Comunilife
01.2018 - 07.2020
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Communicated with patients, ensuring that medical information was kept private
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Shift Supervisor
Duane Reade By Walgreens
01.2017 - 08.2019
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered successful training to more than 25 employees during tenure, educating on successful work processes and productivity strategies.
Education
Master of Science - Criminal Justice/Legal Studies
Grand Canyon University
Phoenix, AZ12.2024
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY08.2022
Associate of Science - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY08.2019
Skills
- Decision-Making
- Client Advocacy
- Data Entry
- MS Office
- Interpersonal Communication
- Organization and Time Management
Timeline
Case Manager Supervisor
Platinum Community Care
03.2023 - Current
Care Manager
Astor Services For Children And Families
10.2022 - Current
Residential Aide Supervisor
Comunilife
01.2018 - 07.2020
Shift Supervisor
Duane Reade By Walgreens
01.2017 - 08.2019
Security Officer
Securitas Security Services USA
11.2013 - 10.2022
Master of Science - Criminal Justice/Legal Studies
Grand Canyon University
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Criminal Justice
Borough of Manhattan Community College of The City University of New York
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