Arnelle Shallow
Brooklyn,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Case Manager Supervisor
Platinum Community Care
New York, NY
03.2023 - Current
- Improved client outcomes by implementing effective case management strategies and streamlining processes.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Developed strong relationships with community partners to facilitate access to resources for clients in need.
Care Manager
Astor Services For Children And Families
New York
10.2022 - Current
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
Security Officer
Securitas Security Services USA
New York
11.2013 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Residential Aide Supervisor
Comunilife
New York
01.2018 - 07.2020
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Communicated with patients, ensuring that medical information was kept private
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Shift Supervisor
Duane Reade By Walgreens
New York
01.2017 - 08.2019
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered successful training to more than 25 employees during tenure, educating on successful work processes and productivity strategies.
Education
Master of Science - Criminal Justice/Legal Studies
Grand Canyon University
Phoenix, AZ12.2024
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY08.2022
Associate of Science - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY08.2019
Skills
- Decision-Making
- Client Advocacy
- Data Entry
- MS Office
- Interpersonal Communication
- Organization and Time Management
Timeline
Case Manager Supervisor
Platinum Community Care
03.2023 - Current
Care Manager
Astor Services For Children And Families
10.2022 - Current
Residential Aide Supervisor
Comunilife
01.2018 - 07.2020
Shift Supervisor
Duane Reade By Walgreens
01.2017 - 08.2019
Security Officer
Securitas Security Services USA
11.2013 - 10.2022
Master of Science - Criminal Justice/Legal Studies
Grand Canyon University
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Criminal Justice
Borough of Manhattan Community College of The City University of New York