Arnesha Gage
Progressive
MIAMI,FL
Work Preference
Location Preference
RemoteOn-Site
Location:
MIAMI, FL
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
Important To Me
Flexible work hoursWork from home optionWork-life balancePaid time off401k match
4
years of professional experience
Dedicated security professional with strong customer service skills. Experienced in emergency response and report writing, ensuring safety and satisfaction in high-pressure environments.
Work History
Unarmed Security Guard
2 Months- Maintained accurate logs of daily activities, incidents, and observations during shifts.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Patrolled commercial property and associated parking garage.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Oversaw operation of security equipment, including alarms and CCTV systems, to maximize efficiency and effectiveness.
Insurance Customer Service Representative
1 Year 2 Months- Resolved customer complaints promptly, maintaining high standards of service quality and accuracy.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Executed routine administrative tasks, enhancing operational efficiency within the customer service team.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Set up customer payment plans to cover annual policies and renewals.
Claims Representative
2 Years 7 Months- Processed and evaluated insurance claims, ensuring compliance with company policies and regulatory standards.
- Investigated discrepancies in claims submissions, applying analytical skills to identify and resolve issues promptly.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Provided expert guidance on policy coverage options to clients, improving understanding of benefits and limitations.
Education
High School Diploma
Skills
Switchboard Management
Call Transfers
Telephone Reception
Client Service
Situational awareness
Report writing
Property patrol
Stress tolerance
CCTV monitoring
Emergency response
Report preparation
CCTV tracking
Customer service
Ground patrol
Timeline
Unarmed Security Guard
Allied Universal Security Services
07.2026 - CurrentRead More
Insurance Customer Service Representative
Progressive
07.2025 - CurrentRead More
Claims Representative
Liberty Mutual
04.2022 - 11.2024Read More
Miami Killian Senior
High School Diploma
Read More