Arneshia Harris
Chicago,IL
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher/Customer Service
DHL Global Forwarding
Chicago
11.2021 - Current
- Worked and more products for Apple, Dell, Google, CAT,3M ETC.
- Coordinated shipment schedules to optimize delivery efficiency across multiple regions.
- Monitored real-time tracking systems to ensure timely dispatch and minimize delays.
- Analyzed performance metrics to identify trends and implement corrective measures for service improvement.
- Managed communication between drivers, clients, and logistics teams for seamless operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Ocean Import Specialist/Data Entry
DHL Global Forwarding
Chicago
11.2021 - Current
- Manage ocean freight imports from the start of the journey to arrival in the warehouse on behalf of a foreign customer.
- Coordinated ocean import shipments to ensure timely delivery and compliance with regulations.
- Track and trace ocean shipments through the transportation cycle.
- Ensure documents are sent in a timely manner, and arrival notices are communicated to overseas customers.
- Prepares import documents, including bills of lading, dock receipts, licenses, and consulate documents, and distributes documents to all appropriate parties.
- Handles the entire department's metrics by making sure our milestones meet customers' expectations.
- Reach out to steamship lines directly to get accurate and timely updates.
- Ensured that all required documents were collected prior to submitting them for Customs clearance.
- Developed strategies for improving customer service processes related to the ocean import process.
- Worked closely with internal teams during auditing process of international shipments.
- Coordinated with clients, vendors, and other third-parties to ensure timely delivery of shipments.
- Verified accuracy of documents such as invoices, packing lists for compliance with customs regulations.
- Processed ocean import entries and ensured timely clearance of goods through customs.
- Assisted in the preparation of shipping instructions to overseas offices or agents.
- Managed documentation for customs clearance, reducing delays in the import process.
Dispatch Supervisor
UPS
Carol Stream, IL
01.2024 - 06.2024
- worked for "GE Healthcare"
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Supervised daily dispatch operations, ensuring timely delivery schedules and optimal route management.
- Coordinated communication between drivers and operations teams to resolve issues promptly.
- Trained and mentored new dispatch staff on operational protocols and safety standards.
- Analyzed workflow data to identify trends, enhancing performance metrics and service quality.
- Evaluated staff performance, providing feedback to foster professional growth and operational excellence.
- Supervised team of 15-20 employees and provided training focused on maximizing overall performance.
Education
Certificate of Technical Studies - Phlebotomy Technician
Phlebotomy Training Specialists
Naperville, IL03-2026
High school diploma - undefined
Steinmetz Academic Centre High School
06-2013
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Critical thinking
- Microsoft Excel
- Microsoft outlook
- Team development
Certification
- PT - Phlebotomy Technician
Languages
English
Timeline
Dispatch Supervisor
UPS
01.2024 - 06.2024
Dispatcher/Customer Service
DHL Global Forwarding
11.2021 - Current
Ocean Import Specialist/Data Entry
DHL Global Forwarding
11.2021 - Current
High school diploma - undefined
Steinmetz Academic Centre High School
Certificate of Technical Studies - Phlebotomy Technician
Phlebotomy Training Specialists