Arnod cruz
Roslindale,MA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Panera Bread
Boston, MA
01.2022 - 07.2024
- Developed strong working relationships with team members to foster collaboration.
- Trained new cashiers on proper use of registers and store policies.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Identified discrepancies between actual sales figures and expected totals.
- Assisted cashiers with resolving customer complaints and inquiries.
Manager
Chipolte
Boston, MA
02.2021 - 01.2023
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
Associate of Arts -
Roxbury Community College
Boston, MA07-2024
Skills
- Heavy Lifting
- Positive Attitude
- Adaptability and Dependability
- POS System
- Transaction Approvals
- Cash Drawer Reconciliation
- Team Leadership
Timeline
Cashier Team Lead
Panera Bread
01.2022 - 07.2024
Manager
Chipolte
02.2021 - 01.2023
Associate of Arts -
Roxbury Community College