Arnold Ssemuyaga
Waltham,MA
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Seasons Corner Market
04.2024 - Current
- Operated cash register and processed high volumes of customer payments with accuracy and efficiency
- Monitored and refreshed appearance and cleanliness of store interior and exterior, product shelves, cooler doors and shelves, bathrooms, parking lot, gas pumps and trash containers, along with other restocking activities such as bagging ice and restocking shelves with backstock while not operating register
- Displayed excellent customer service and demonstrated ability to build relationships with customers to ensure customer loyalty.
Computer Technician/Installer
Olympia Moving & Storage
08.2023 - 04.2024
- Provided IT support for Fortune 500 businesses, top universities, engineering companies, and start ups by assisting with hardware/software troubleshooting, installing, disconnecting & reconnecting computer systems, setups, and network equipment
- Executed smooth computer upgrades, installations, and operating system installations
- Maintained outstanding customer service to any and all users served, ensuring their technical needs were met.
IT Support Specialist (Temp)
Sisters of St. Joseph Boston
10.2023 - 12.2023
- Provided IT support by responding to support tickets in a timely manner and troubleshooting Windows, Mac, iOS, Android & printer technical problems
- Performed computer upgrades, installations, operating system installations, and domain configuration
- Maintained and updated inventory records & documentation
- Reinforced excellent customer service & patience to internal users, ensuring their technical needs were met
- Coded and tested a Powershell script that significantly sped up the Windows installation process (the script skips OOBE, creates an administrator account, preloads network credentials & Windows configurations, connects to company active domain & installs all necessary company software with proper company configurations)
Lead Instructor
EMPOW Studios
03.2023 - 07.2023
- Supervised and lead classes teaching 5-10+ 7-15 yr. old students coding skills and concepts through project based learning in Roblox Studio or Python, 2D video game design in Flowlab, and 3D modeling in TinkerCAD.
Sales Associate
Ocean State Job Lot
05.2022 - 02.2023
- Operated cash register and processed customer payments with accuracy and efficiency
- Provided excellent customer service to customers by greeting and aiding if assistance is needed
- Merchandised and maintained sales floor and stock room areas.
Merchandise Associate
Marshall's
04.2021 - 04.2022
Education
A.S, Information Technology -
Skills
- Excellent Customer Service
- Great Communication
- Technical Support (Windows, Mac OS, Laptops, Printers, Android, iOS)
- Hardware/Software Installations
- Computer Troubleshooting
- Networking
- Active Domain
- Scripting/Automation
- Some Python & Javascript
- Merchandising
- Cash Handling
- Cashiering
Certification
- CompTIA A+ Certified in 06/2024
- Cisco IT Essentials Certification
Timeline
Cashier - Seasons Corner Market
04.2024 - Current
IT Support Specialist (Temp) - Sisters of St. Joseph Boston
10.2023 - 12.2023
Computer Technician/Installer - Olympia Moving & Storage
08.2023 - 04.2024
Lead Instructor - EMPOW Studios
03.2023 - 07.2023
Sales Associate - Ocean State Job Lot
05.2022 - 02.2023
Merchandise Associate - Marshall's
04.2021 - 04.2022
Massachusetts Bay Community College - A.S, Information Technology,