Irfan Ayoub
Petaling Jaya, Selangor
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
2025
2025
years of professional experience
Work History
Bartender
PJ Sport Kelab
01.2022 - Current
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently on the system.
- Effectively multitasked within fast-paced environment.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
Supervisor of Operations
Haider Maju Restaurant
01.2020 - 01.2022
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Ensured compliance with all applicable laws, regulations, and standards.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
Cashier/ Bartender
The Light Club
01.2019 - 01.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Identified opportunities for cross-selling additional products.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Continuously met sales goals via strategic prospecting.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Call Center Representative
Abacus
Lahore, Pakistan
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
Associate of Arts -
Punjab College
Skills
- Customer service expertise
- Sales expertise
- Complex Problem-Solving
- Handling Difficult Customers
- Point of sale systems
- Conversant in Bahasa Malaysia and English
- Verbal and written communication
- Proficient in Microsoft Excel
- Interpersonal Skills
Languages
English
Full Professional
Malay
Full Professional
Timeline
Bartender
PJ Sport Kelab
01.2022 - Current
Supervisor of Operations
Haider Maju Restaurant
01.2020 - 01.2022
Cashier/ Bartender
The Light Club
01.2019 - 01.2020
Call Center Representative
Abacus
Associate of Arts -
Punjab College
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