Arora Schmitz
Binghamton,NY
Summary
Proven customer service professional with a track record of enhancing guest satisfaction at Cracker Barrel through effective multitasking and exceptional guest engagement. Demonstrates strong organizational skills and empathy, significantly improving dining experiences. Skilled in both front-end operations and support, adept at maintaining cleanliness and order. Prioritizes guest needs, ensuring repeat business and positive feedback.
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
1
1
year of professional experience
Work History
Hostess
Cracker Barrel
Binghamton, NY
09.2023 - 10.2023
- Answered customer questions about specials, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as seating guest, greeting guests, and updating seating logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
Cashier
Arbys
Albany, NY
06.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Chenango Forks High School
Binghamton, NY06.2025
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Detail Oriented
- Interactive communication skills
- Greeting guests
- Guest Engagement
- Cleanliness Maintenance
Timeline
Hostess
Cracker Barrel
09.2023 - 10.2023
Cashier
Arbys
06.2022 - 08.2022
Chenango Forks High School