ARQUETTA ROBINSON

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Trained team members on new hotel services and products to support promotional efforts.
• Interceded between employees during arguments and diffused tense situations.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Completed bi-weekly payroll for 50 employees. Responsible for time sheet submission for all departments, oversight of purchsing and office inventory.
• Works with the Tax Assessor/ collector to organize schedules of work and all training opportunities for tax office staff.
• Track employee education hours. Identifies continuing education courses that employees are required to tak to maintain certification or to obtain certification.
• Assists with budget preparation and monitors fixed assets of office.
• Assist various departments with special processes and daily balancing and reporting practices.
• Works as in integral member of the Truth in Taxation process for Brazos County taxing jurisdictions and assists with all processes involved in the generation of original tax roll supplement process throughout each fiscal year.
• Managed invoices, payments and deposits, maintaining accurate expenditure records.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Validated and recorded invoices and resolved discrepancies with vendors.
• Maintained inventory of office supplies and placed orders.
• Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.

• Developed and executed performance management programs to increase employee engagement and productivity.
• Trained and mentored 20 new personnel hired to fulfill various roles.
• Analyzed and evaluated training effectiveness and program outcomes.
• Developed job-specific competencies and performance standards.
• Coordinates and maintain Motor Vehicle Division staff work schedules to ensure that work is completed efficiently.
• Files and maintains various types of records from the Tax Office and fro local and state agencies. Assist the Motor Vehicle Supervisor in balancing procedures.
• Examines title work prior to submission and oversees maintenance of mail and voided transactions. Compiles year end report and total volume of work and total dollar figure collected by Motor Vehicle Divisions.
• Assists the public in person, by telephone, and by mail concerning department information.
• Works with bookkeeping department n management of all electronic reporting of property tax collections and disbursement of funds.
• Supervise, train, evaluate and operate computers, word processing and spreadsheets software, read manuals, journals
• Met customer call guidelines for service levels, handle time and productivity.

Receives and process property tax payments in person, and through mail. Assists tax payers with questions and general information on payment of taxes, homestead eligibility, trust/payment agreements and processes request of tax certificates. Assists with beer and liquor license renewals by verify tax information.

Process vehicle registration application, title applications, including receiving payments and issuing stickers/ receipts. Processes vehicle title transfers, including assisting customers with required documentation and examination of title paperwork for accuracy and completion. Process various permit applications.