ARREN MAGTANONG
SANTA BARBARA,CA
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, seeking employment in a customer service role where positive attitude and exceptional service skills can make a difference. Highly skilled Service Manager with a proven track record of leading customer-focused teams and implementing effective service strategies. Possesses strong managerial capabilities, problem-solving skills, and the ability to multitask under pressure. Demonstrates success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Manager
AMERICAN TIRE DEPOT
SANTA BARBARA, CALIFORNIA
09.2017 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
Education
Some College (No Degree) - Automotive Mechanics
Santa Barbara City College
Santa Barbara, CASkills
- Workplace Safety
- Service Quality Management
- Customer Service Management
- Customer Service
- Staff Supervision
- Relationship Building
- Inventory Management
- Service Documentation
- New Employee Hiring
- Leadership Development
- Upselling
- Documentation And Reporting
- Staff Motivation
- Positive Attitude
- Coaching and mentorship
- Time Management
Affiliations
- BOXING
- WRESTLING
- WEIGHT LIFITNG
Accomplishments
- MULTIPLE EMPLOYEE OF THE MONTH
- MOST VALUABLE PLAYER AWARD
Certification
- MOTORCYCLE LICENCE
- BOAT LICENSE
Languages
TAGALOG
Limited
Timeline
Service Manager
AMERICAN TIRE DEPOT
09.2017 - Current
Some College (No Degree) - Automotive Mechanics
Santa Barbara City College
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