Atoosa Roshanfar
Mission Viejo,CA
Summary
Reliable and successful Individual at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
32
32
years of professional experience
Work History
Sales Associate
Macy's
09.2016 - 11.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced cash handling efficiency by implementing a streamlined process for counting and sorting currency.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Influenced customer purchases by having expert level knowledge in a multitude of brands.
Sales Associate
Macy's
08.2014 - 06.2015
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Collaborated with team members to achieve store sales targets and improve overall performance.
Project Manager
Daarvag
12.1996 - 08.2004
- Coordinated with Advertising, Production, Printing, and Graphics teams to finalize products for 3 large corporations.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Sales Associate
Siemens Nixdorf
09.1991 - 12.1996
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Advanced company communication by translating PowerPoint presentations to Farsi for internal meetings and external conferences.
Education
Bachelor of Science - Finance
Azad University
Tehran, Iran08.2004
Skills
- Cash Handling
- Cash Handling Accuracy
- Bilingual in Persian and English
- Reliable and Punctual
- Fast-Learner
- Time Management
- Client and Customer Service
- Relationship Selling
- Teamwork and Collaboration
- Problem-Solving Skills
Timeline
Sales Associate
Macy's
09.2016 - 11.2023
Sales Associate
Macy's
08.2014 - 06.2015
Project Manager
Daarvag
12.1996 - 08.2004
Sales Associate
Siemens Nixdorf
09.1991 - 12.1996
Bachelor of Science - Finance
Azad University