Arriana Brassard
West Warwick,RI
Summary
Dynamic Shift Leader Manager with proven expertise in enhancing customer satisfaction and streamlining operations. At Panera Bread, led teams to reduce cash discrepancies significantly, embodying exceptional problem-solving abilities and interactive communication skills. Known for fostering positive relationships and maintaining high hygiene standards, ensuring brand loyalty and operational excellence.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Crew Member
Dunkin
04.2012 - 02.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Shift Leader
Dunkin
10.2010 - 04.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Shift Leader Manager
Panera Bread
09.2005 - 04.2011
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
Education
High School Diploma -
Smithfield High School
Smithfield, RI06-2007
Skills
- Cleaning
- Self-discipline
- Interactive communication skills
- Safety awareness
- Verbal and written communication
- Safety
- Hospitality service expertise
- Point of sale operation
- Sanitizing
- Guest service
- Food and beverage preparation
- Foodservice
- Food service standards
- Opening and closing procedures
- Dishwashing
- Concise time management
- POS system use
- Guest inquiries
- Phone orders
- Inventory
- Sandwich preparation
- Positive Attitude
- Problem-solving abilities
- Listening Skills
- Multitasking
- Reliability
- Customer Satisfaction
- Detail Oriented
- Hygiene practices
- Food handling
Timeline
Crew Member
Dunkin
04.2012 - 02.2017
Shift Leader
Dunkin
10.2010 - 04.2012
Shift Leader Manager
Panera Bread
09.2005 - 04.2011
High School Diploma -
Smithfield High School