Arriana Ramirez
Buffalo Chip Saloon
Phoenix,AZ
7
years of professional experience
Energetic and experienced hostess with 7+ years in customer service as well as fast pace environments. Known for giving outgoing and exceptional service with guests. Received the highest score on menu knowledge. Skilled in effectively managing waitlists during busy times in a calm and organized demeanor.
Work History
Shift Lead
9 Months- Managed inventory levels, optimizing stock to meet customer demands efficiently.
- Resolved customer complaints effectively, maintaining high satisfaction rates.
- Monitored cash handling procedures, ensuring accuracy in transactions and deposits.
- Completed store opening and closing procedures and balanced tills.
Hostess
1 Year 1 Month- Trained new host staff on customer service protocols and restaurant procedures, fostering team efficiency.
- Assisted in special event coordination, enhancing promotional offerings to attract more customers.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Hostess/Lead Expo
1 Year 1 Month- Greeted every guest in a warm and friendly manor
- Made accommodations for any guest needing further assistance
- Developed strong communication skills with servers and support staff
- Assisted setting tables for guest use, including rearranging tables for parties of 20+ including custom event setup
- Delivered food quickly and effectively to guests and ensured orders are accurate and up to standards
- Adapted to various roles and responsibilities, demonstrating flexibility
Shift Lead
4 Years 7 Months- Trained and mentored new employees to maximize team performance
- Completed store opening and closing procedures and balanced tills
- Grew relationships with regulars to provide a welcoming environment
- Maintained a clean and organized environment to optimize guest experience
- Listened to guests requests to prepare personalized orders
- Accounted for food waste and logged orders
Education
High School Diploma
Skills
Customer service focus
Guest service
Employee training
Team motivation
Timeline
Shift Lead
Walgreens
11.2025 - CurrentRead More
Hostess
Buffalo Chip Saloon
07.2025 - CurrentRead More
Hostess/Lead Expo
Trevors
05.2024 - 06.2025Read More
Shift Lead
Subway
08.2019 - 03.2024Read More
Barry Goldwater
High School Diploma
Read More