Arrianna Rupert
Los Angeles,CA
Summary
Dynamic and detail-oriented professional with extensive customer service experience at Fairmont Miramar Hotel & Bungalows. Proven ability to enhance guest satisfaction through effective issue resolution and relationship building. Skilled in front office management and cash handling, consistently delivering outstanding service and fostering a welcoming environment.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Fairmont Miramar Hotel & Bungalows
101 Wilshire Boulevard, Santa Monica, CA 90401
05.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed 297 rooms Occupied by Guest
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting Guest upon arrival at the front desk.
- Managed high-volume phone calls from local inquires to guest in house, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
Retail Worker
Target
1302 S La Brea Ave, Ste A, Los Angeles, CA 90019
08.2020 - 05.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers completed join reward programs
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Actively engaged customers to provide general assistance and information on store merchandise.
Retail Worker
Ross Dress for Less
3033 S Sepulveda Blvd, Los Angeles, CA 90034
01.2020 - 08.2020
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Westchester Enriched Science Magnets
7400 W Manchester Ave, Los Angeles, CA 9004508-2020
Skills
- Customer service
- Attention to detail
- Front office management
- Sensitive information handling
- Initiative-taking
- Issue handling
- Document management
- Skilled in Excel
Timeline
Front Desk Receptionist
Fairmont Miramar Hotel & Bungalows
05.2022 - Current
Retail Worker
Target
08.2020 - 05.2021
Retail Worker
Ross Dress for Less
01.2020 - 08.2020
High School Diploma -
Westchester Enriched Science Magnets