Dedicated professional with a strong background in customer service and team leadership. Proven ability to manage staff and ensure exceptional service, resulting in enhanced customer satisfaction and retention.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Vet Run Logistics
Sevierville, TN
03.2025 - Current
Navigated routes efficiently to ensure timely package delivery.
Operated delivery vehicle in compliance with safety regulations and company policies.
Managed package inventory, verifying accuracy before dispatching deliveries.
Utilized handheld devices for tracking packages and documenting delivery confirmations.
Assistant Manager
Knoxville Municipal Golf Crse
Knoxville, TN
02.2020 - 12.2024
Led daily operations to ensure exceptional customer service and satisfaction.
Collaborated with department heads to create strategic plans aligned with company objectives.
Handled cash accurately and prepared deposits.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Sales, Warehouse
KaTom
Sevierville, TN
01.2017 - 02.2020
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Server, Bartender
Aubrey's Restaurant/Fieldhouse Social
Knoxville, TN And Sevierville, TN
09.2013 - 07.2017
Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
Maintained cleanliness of dining area, ensuring a welcoming environment for patrons.
Collaborated with kitchen staff to streamline order delivery and improve service speed.
Trained new staff on restaurant procedures and best practices for customer service.
Greeted customers warmly to provide exceptional customer service.
Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Delivered customer orders promptly and with attention to accuracy and satisfaction.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Communicated customer needs clearly to kitchen staff for fast, accurate orders.