ARSENIO J OSORIO CRUZ
Davenport
Summary
Looking to be part of a team that provides me with opportunities to demonstrate my skills and offer an excellent customer service experience. I aim to work hard and smart to gain new experiences and drive my team forwards. I consider myself to be a person with a lot to offer and I am willing to learn new skills to help me develop professionally. Professional in service industry with track record of delivering high-quality customer experiences. Effective at managing diverse tasks while ensuring guest satisfaction. Reliable team player who adapts quickly to changing needs and maintains positive attitude. Skilled in communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Food and Beverage Server
Rosen Shingle Creek
01.2023 - Current
- Taking care of customer needs
- Cleanliness
- Fast paced environment
- Cashier
- Part Time
Client Advocate
Morgan & Morgan
01.2023 - 12.2024
- Conduct consultations to potential clients
- Collect and input adequate data
- Schedule appointments
- Send and obtain signed retainers
- Follow up with health center
- Resolve client issues in a professional manner
- Remote
Contact Center Specialist
Robinson & Henry, P.C.
01.2021 - 12.2022
- Data collection and entry
- Payments
- Ensure new clients feel welcome
- Creating prospect pages and scheduling with firm attorneys
- Salesforces
- Problem solver
- Team worker and occasional trainer
- Zendesk
Cashier
Artichoke Joe's Casino
10.2017 - 02.2020
- Taking care of customer needs
- Cleanliness
- Fast paced environment
- Cashier
- Policy oriented
- Third Party Associate
Education
High School -
Germán Rieckehoff Morales High School
05.2013
Skills
- Bilingual (Spanish and English)
- Adaptable
- Proficient in Microsoft Office
- Organization Skills
- Able to work independently with minimal supervision
- Excellent time management and workload prioritization
- Conflict Resolution
- Organizational skills
- Client relationship building
- Treatment plan assistance
- Goal setting and achievement
- Salesforce proficiency
- CRM software
- Call handling
- Call center customer service
- Documentation and reporting
- Money handling
- POS system operations
- ID verification
PERSONALPROFILEANDSKILLS
Highly motivated, Energetic, Ambitious, Decisive, Approachable, Solution-focused, Fast learner, Trustworthy, Team player, Independent worker, Bilingual (Spanish and English), Easily adaptable and expressive, Salesforce, Microsoft Office (Word, Excel, PowerPoint), Good organizational skills, Excellent time management, Workload prioritization skills, Good people skills
Timeline
Food and Beverage Server
Rosen Shingle Creek
01.2023 - Current
Client Advocate
Morgan & Morgan
01.2023 - 12.2024
Contact Center Specialist
Robinson & Henry, P.C.
01.2021 - 12.2022
Cashier
Artichoke Joe's Casino
10.2017 - 02.2020
High School -
Germán Rieckehoff Morales High School
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