Arsenio J Osorio Cruz
Davenport,USA
Summary
Looking to be part of a team that provides me with opportunities to demonstrate my skills and offer an excellent customer service experience. I aim to work hard and smart to gain new experiences and drive my team forwards. I consider myself to be a person with a lot to offer and I am willing to learn new skills to help me develop professionally.
Overview
7
7
years of professional experience
Work History
Food and Beverage Server
Rosen Shingle Creek Hotel
03.2023 - Current
- Taking care of customer needs
- Cleanliness
- Fast pace environment
- Cashier
- Policy oriented
Contact Center Specialist
Robinson & Henry, P.C.
01.2021 - 12.2022
- Data collection and data entry
- Payments
- Ensure new clients feel welcome
- Creating prospect pages and scheduling with firm attorneys
- Salesforces
- Problem solver
- Team worker and occasional trainer
- Zendesk
Cashier(Third Party Associate)
Artichoke Joe’s Casino
10.2017 - 02.2020
- Adapting to operational needs
- Cashier/Money handling
- Trainer
- Problem Solving
- Customer Satisfaction
Education
High School -
Germán Rieckehoff Morales High School
Vieques05.2013
Skills
- Bilingual (Spanish and English)
- Easily adaptable and expressive
- Salesforce
- Proficient in Microsoft Office
- Organizational skills
- Able to work independently with minimal supervision
- Excellent time management and workload prioritization skills
- Conflict Resolution
- Excellence Customer Service
Personalprofileandskills
Highly motivated, Energetic, Ambitious, Decisive, Approachable, Solution-focused, Fast learner, Trustworthy, Team player, Independent worker, Bilingual (Spanish and English), Easily adaptable and expressive, Salesforce, Microsoft Office (Word, Excel, PowerPoint), Good organizational skills, Excellent time management, Workload prioritization skills, Good people skills
Timeline
Food and Beverage Server
Rosen Shingle Creek Hotel
03.2023 - Current
Contact Center Specialist
Robinson & Henry, P.C.
01.2021 - 12.2022
Cashier(Third Party Associate)
Artichoke Joe’s Casino
10.2017 - 02.2020
High School -
Germán Rieckehoff Morales High School
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