Natalia Vazquez
Sommelier
Winter Park,FL
Summary
Versatile Introductory Sommelier and server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Food and Beverage Server
The Wine Room At Park Avenue
Winter Park, FL
01.2020 - Current
- Set up wine tastings to bring in business and promote special offerings.
- Answered customers' questions in wine tasting private events, recommended items and recorded order information.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Assisted the management team in wine tasting trainings to new employees.
- Directed teams to keep workstations clean and neat for professional customer appeal.
Assistant Sommelier
Eola Wine Company
Orlando, Florida
01.2018 - 01.2020
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Interacted with wine vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed wine and liquor inventory, placed orders and handled payment for office supplies.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
Server
Sabrina Brunch And Bistro Bar
Orlando, Florida
12.2016 - 01.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Brand Ambassador
Buena Vibra Group
San Juan, Puerto Rico
01.2014 - 01.2016
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Completed floorsets, filled floor and rang up customers.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
Education
Bachelor of Science - Psychology And Criminal Investigation
Universidad Inter-Americana De Puerto Rico
Orlando, Florida 01.2016 - Current
Skills
Bilingual [English and Spanish]
Food and beverage pairings
Wine Service Management
Hospitality service expertise
Money handling abilities
Staff education and training
Certification
Certified [Introductory Sommelier], [Napa Valley Wine Academy] - [November 2019-January 2020]
Timeline
Food and Beverage Server
The Wine Room At Park Avenue
01.2020 - Current
Certified [Introductory Sommelier], [Napa Valley Wine Academy] - [November 2019-January 2020]
01-2020
Assistant Sommelier
Eola Wine Company
01.2018 - 01.2020
Server
Sabrina Brunch And Bistro Bar
12.2016 - 01.2018
Bachelor of Science - Psychology And Criminal Investigation
Universidad Inter-Americana De Puerto Rico
01.2016 - Current
Brand Ambassador
Buena Vibra Group
01.2014 - 01.2016