Arsheri Reddic
Roswell,GA
Summary
My name is Arsheri Reddic I am 25 years of age with dedicated Customer Service experience and knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate about the fields that i am in. Ready to show my skills and motivation for the company.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Spirit
Atlanta, GA
03.2023 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Technical Support Representative
CGS
Norcross, GA
03.2021 - 09.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored systems in operation and quickly troubleshot errors.
Security Officer
G4S Secure Solutions
Atlanta, GA
04.2019 - 02.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
Cashier Team Lead
Staples
Los Angeles, CA
10.2017 - 05.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
ALTA VISTA CHARTER SCHOOL
Adelanto, CA06.2016
Skills
- Customer Service
- Ticket Verification
- Preflight Briefings
- Emergency Response
- Data Entry
- Product Knowledge
- Independent worker
- self-Motivated
- computer savvy
Timeline
Flight Attendant
Spirit
03.2023 - Current
Technical Support Representative
CGS
03.2021 - 09.2022
Security Officer
G4S Secure Solutions
04.2019 - 02.2021
Cashier Team Lead
Staples
10.2017 - 05.2019
High School Diploma -
ALTA VISTA CHARTER SCHOOL