Artavia Morton
Nashville,TN
Summary
Driven and meticulous professional with a proven track record at Vanderbilt Medical Center, enhancing patient satisfaction and streamlining processes. Skilled in multitasking and maintaining HIPAA compliance, my dedication to exceptional customer service and keen attention to detail have significantly improved operational efficiency.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist/PSS
Vanderbilt Medical Center/Endoscopy Lab
11.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Confirm appointments.
- Verify insurance including scanning insurance and updates.
- Collect all co-pays at the time service is rendered.
- Maintain an organized work area and professional appearance.
Patient Service Specialist/PSS
Vanderbilt Medical Center/Digestive Disease Center
02.2023 - 11.2023
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Associate Patient Service Specialist
Vanderbilt Eye Institute/VEI
08.2022 - 02.2023
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
COVID-19 Screener
Vanderbilt Medical Center
02.2022 - 07.2022
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Assist with visitation management.
Shift Leader
7Eleven
03.2017 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Assist with ordering merchandise and putting up stock.
- Responsible for checking in/out vendors.
- Manage cash drops.
- Responsible for counting employees cash drawers before and after each shift.
- Conduct lottery transactions.
- Operate electronic cash registers and gas pumps.
- Conduct daily paperwork and end of shift reports.
- Balance and deposit cash money daily.
Education
Certificate - Phlebotomy
Nashville State Community College
Nashville, TN12.2021
High School Diploma -
Maplewood Comprehensive High School
Nashville, TN06.1993
Skills
- Great customer service skills
- Multitasking and Organization
- Pay great attention to detail
- Calm and Effective Under Pressure
- Reliable and dedicated
Timeline
Patient Service Specialist/PSS
Vanderbilt Medical Center/Endoscopy Lab
11.2023 - Current
Patient Service Specialist/PSS
Vanderbilt Medical Center/Digestive Disease Center
02.2023 - 11.2023
Associate Patient Service Specialist
Vanderbilt Eye Institute/VEI
08.2022 - 02.2023
COVID-19 Screener
Vanderbilt Medical Center
02.2022 - 07.2022
Shift Leader
7Eleven
03.2017 - 12.2021
Certificate - Phlebotomy
Nashville State Community College
High School Diploma -
Maplewood Comprehensive High School
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