Arthur Alston
Ladd,SC
Summary
Customer Service Representative bringing top skills in communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Google
11.2025 - Current
- Maintained rigorous access control and surveillance.
- Answered over 50 calls per day.
- Collaborated with site management to enforce strict safety and data privacy protocols.
Security Officer
Inner Parish Security Company (IPSC)
01.2024 - 02.2025
- Provided visible deterrent presence and safety patrols.
- De-escalated potential conflicts and assisted customers and staff with safety concerns.
- Coordinated with local law enforcement and store management regarding incident reporting and loss prevention.
- Prevented over 30 incidents
Customer Care Representative
TELUS International (Barclays)
01.2021 - 12.2023
- Managed complex financial service inquiries and account security.
- Consistently met high performance metrics regarding call quality and first-call resolution.
- Resolved over 100 customer inquiries each day
Customer Care Representative
T-Mobile
06.2020 - 09.2021
- Provided technical support and account management.
- Troubleshot hardware and network connectivity issues.
- Assisted over 100 call-in customers per day with questions and orders.
- Navigated multiple computer systems and applications to find information.
Technical Support Specialist
Comcast (Xfinity)
02.2019 - 07.2020
- Diagnosed and resolved cable, internet, and VoIP service issues.
- Educated users on equipment functionality and promoted service upgrades based on customer needs.
- Helped over 80 customers per day resolve issues with their account and equipment
Customer Support Agent
IQor (Capital One/ Eversource)
08.2015 - 10.2018
- Resolved complex financial and billing inquiries.
- Handled billing, service scheduling, and emergency outage reporting for Eversource accounts.
- Managed over 100 customer accounts daily
Overnight Stocker
Walmart
01.2013 - 12.2014
- Managed large-scale inventory replenishment and organized stock.
- Operated heavy machinery and maintained a safe, clean work environment during late-night shifts.
- Finished stocking at least 5 large pallets each day
Education
High School Diploma -
Stratford High School
951 Crowfield Blvd, Goose Creek, SC 2944506-2012
Skills
- Call recordkeeping
- Call logging
- Custom order management
- Inbound customer service
- Complaint handling
- Quality assurance
Accomplishments
Employee Of the Month on several occasions
Perfect attendance awards
Timeline
Front Desk Receptionist
Google
11.2025 - Current
Security Officer
Inner Parish Security Company (IPSC)
01.2024 - 02.2025
Customer Care Representative
TELUS International (Barclays)
01.2021 - 12.2023
Customer Care Representative
T-Mobile
06.2020 - 09.2021
Technical Support Specialist
Comcast (Xfinity)
02.2019 - 07.2020
Customer Support Agent
IQor (Capital One/ Eversource)
08.2015 - 10.2018
Overnight Stocker
Walmart
01.2013 - 12.2014
High School Diploma -
Stratford High School