Casey Goins
Fort Lauderdale,FL
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
MetroDerm
Sandy Springs, GA
01.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Insurance Verification Specialist
ENHANCED HEALTH
Coral Springs, FL
01.2022 - 03.2023
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Medical Technician
SOUTH FL MEDICAL CENTER
Pembroke Pines, FL
01.2019 - 12.2021
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Education
High School Diploma -
Educators Inc. Private Christian School (EIPCS)
Rockledge, GA06.2004
Skills
- Promote sales
- Inbound call answering
- Product and service knowledge
- Process transactions
- Customer service excellence
- Brand representation
- Organization and recordkeeping
- Complaint documentation
- Product education account management
- Organization and recordkeeping
- Complaint documentation
- Product education account management
- Organization and recordkeeping
- Complaint documentation
- Product education account management
Certification
- Basic Life Support
- First Aid
- CPR
- Medical Code Billing
Additional Information
45 Volunteer Hours For Youth Under Construction
Timeline
Front Desk Receptionist
MetroDerm
01.2024 - 10.2024
Insurance Verification Specialist
ENHANCED HEALTH
01.2022 - 03.2023
Medical Technician
SOUTH FL MEDICAL CENTER
01.2019 - 12.2021
High School Diploma -
Educators Inc. Private Christian School (EIPCS)