Arthur Flynn
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency and productivity to meet and exceed objectives.
Overview
14
14
years of professional experience
Work History
Store Manager
AutoZone
12.2023 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
AutoZone
06.2023 - 12.2023
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Parts Sales Manager
AutoZone Corporation
04.2016 - 06.2023
- Company Overview: Retail Autoparts Sales
- Provided strong customer service while directing team members through daily tasks.
- Effectively communicate to multiple team members at the same time while simultaneously addressing customers needs.
- Effectively communicate company policies to customers as well as new employees.
- Effectively disseminate updates regarding customer orders to team members as well as the customers affected by it.
- Effectively address customers complaints and communicate all possible resolutions.
- Communicate company policies and procedures to new hires as well as effectively direct new trainers on best practice for guiding new hire training courses.
- Retail Autoparts Sales
Delivery Driver/Customer Service
AutoZone Corporation
10.2014 - 04.2016
- Company Overview: Retail Autoparts Sales
- Delivered parts to either retail locations or wholesale customers.
- Gathered parts for deliveries to be made by FedEx and other drivers.
- Organized and ensured delivery of transfers in between multiple retail locations.
- Communicate any delivery issues to retail locations and wholesale customers.
- Retail Autoparts Sales
Overnight Stocker Associate
Lowe's Home Improvement
07.2013 - 07.2014
- Stocked merchandise on the sales floor and overhead overstock locations as needed.
- Certified for order picker and reach truck.
- Unloaded delivery truck as needed.
Customer Service Associate
Target
04.2011 - 08.2013
- Provided great customer service by operating the on site photo lab while filling in on checkout lanes, guest service, and various other departments.
- Effectively communicate any and all updates regarding customer photo orders.
- Recognized twice for team member of the month; nominated by both a front end team lead and the signing team lead.
Education
High School Diploma -
Newfield High School
Selden, NY06-2003
Skills
- Ase Certification Parts Specialist
- Autozone Parts Expert
- Microsoft Word
- Leadership
- Customer Service
- Time Management
- Store operations oversight
- Personnel development
- Promotions management
Timeline
Store Manager
AutoZone
12.2023 - Current
Assistant Store Manager
AutoZone
06.2023 - 12.2023
Parts Sales Manager
AutoZone Corporation
04.2016 - 06.2023
Delivery Driver/Customer Service
AutoZone Corporation
10.2014 - 04.2016
Overnight Stocker Associate
Lowe's Home Improvement
07.2013 - 07.2014
Customer Service Associate
Target
04.2011 - 08.2013
High School Diploma -
Newfield High School
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