Arthur Gilcrist
West Lafayette,OH
Summary
Highly motivated professional with 20+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Graceson Transport LLC
West Lafayette, Ohio
09.2019 - Current
- Developed and implemented business strategies to increase profitability and market share.
- Kept up-to-date on regulatory changes affecting business operations.
- Built strong vendor relationships by providing exceptional customer service throughout the supply chain process.
- Interviewed, trained and supervised employees.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed customer feedback and made changes as necessary to improve customer service.
- Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
- Made financial and logistics decisions in best interest of company.
Bus Driver
Pioneer Trails
Millersburg, OH
08.2017 - 09.2019
- Verified that all passengers were seated before operating the bus.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Parked vehicles at loading areas to board passengers.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
Regional Manager
Hungry Howies Pizza & Subs
Canton, OH
05.2016 - 08.2017
- Mentored and guided general managers on proper processes and methodologies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Penetrated new markets by investigating competitor products, services and trends.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Resolved conflicts between customers and employees within the region.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Mentored team members by demonstrating best practices for sales and customer service.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Assigned work and monitored performance of project personnel.
- Reduced financial discrepancies by managing P&L to remain under budget with on-time project completion.
Shop/Shipping Supervisor
Hydro Aluminum Extrusions
Saint Augustine, FL
08.2002 - 05.2009
- Aligned procedures and protocols with changing business demands.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Controlled shrink through strategic inventory management and loss prevention approaches.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Produced thorough, accurate and timely reports of project activities.
Education
High School Diploma -
Glenoak High School
Canton, OH05.1997
Skills
- Financial Reporting
- Personnel Management
- Operations Management
- Sales Strategy
- Inventory Control
- Customer Service
- Quality Assurance
- Financial Management
- Customer Relations
- Bookkeeping
- Staffing Oversight
- Staff Hiring
Certification
- Class B CDL
Timeline
Business Owner/Operator
Graceson Transport LLC
09.2019 - Current
Bus Driver
Pioneer Trails
08.2017 - 09.2019
Regional Manager
Hungry Howies Pizza & Subs
05.2016 - 08.2017
Shop/Shipping Supervisor
Hydro Aluminum Extrusions
08.2002 - 05.2009
High School Diploma -
Glenoak High School