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Debra Travis
Warren,Ohio
Summary
Dynamic business owner with a proven track record at Liberty Tax Service, excelling in customer relations and personnel management. Enhanced customer satisfaction scores through effective issue resolution and training initiatives. Skilled in financial reporting and small business operations, fostering a loyal client base and driving profitability through targeted marketing strategies.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Travis Tax Service
07.2016 - 08.2019
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Trained and motivated employees to perform daily business functions.
Manager
Liberty Tax Service
01.2007 - 06.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Criminal Justice
Strayer University
06-2025
Skills
- Small business operations
- Sales tactics
- Financial reporting
- Personnel management
- Customer relations
- Issue resolution
- Customer service
- Attention to detail
- Financial management
- Bookkeeping
Certification
Certificate of Completion from SWI: Cybersecurity Essentials
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Excel
Timeline
Business Owner/Operator
Travis Tax Service
07.2016 - 08.2019
Manager
Liberty Tax Service
01.2007 - 06.2016
Bachelor of Science - Criminal Justice
Strayer University
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