Arthur Ollivant

• Met with applicants, reviewed credit and financial information, prequalified borrowers, structured loan options, and advised on budget and credit choices.
• Compiled loan applications and documentation for underwriting, ensuring compliance with federal and state mortgage regulations.
• Developed and nurtured relationships with real estate professionals, builders, and community organizations to enhance mortgage referral flow.
• Assisted low-wealth and diverse borrowers in navigating financial barriers and access challenges with tailored support.

• Conducted in-depth interviews to identify loan requirements and acquire essential financial and personal documentation, establishing a foundation for informed lending decisions.
• Secured, reviewed, and analyzed credit reports, background checks, and references to assess financial profiles of applicants, ensuring thorough evaluations of creditworthiness.

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• Generated over $10 million in loans for diverse customers through SBA and conventional loan programs.
• Cultivated strong client relationships that supported business development efforts.
• Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
• Provided positive customer experiences at every touch point through clear communication and strategic satisfaction initiatives.
• Assisted in creating marketing material that was distributed throughout the local business community.

• Reviews clients’ financial information to decide amount clients can borrow.
• Determines whether clients are eligible for mortgage loans.
• Advises clients on mortgage loan options and refinancing.
• Managed contract negotiations and facilitated closing process for mortgage loans.
• Files mortgage loan applications and keeps detailed client records.
• Built strong client relationships through consistent communication and personalized support.
• Follows all national, state, and local financial rules and regulations.
• Ensured client confidentiality by adhering to privacy policies and secure data handling.
• Streamlined operations and prioritized tasks, enabling senior staff to focus on revenue-generating activities..

• Collaborated with business partners in East Bay area to enhance productivity and identify cross-selling opportunities. Knowledge of conventional loan products, underwriting procedures, creditor financial analysis techniques, investor requirements and escrow/title practices, as well as regulatory compliance laws as applied to commercial Real Estate. Proficient in cash management, cash forecasting and account reconciliations.
• Evaluated local competitors' strategies to pinpoint strengths and weaknesses, informing strategic adjustments.
• Led Bank of America control reviews across business and risk teams.
• Managed Bank of America policy compliance for daily operational activities.
• Coordinated Bank of America stakeholders on issue tracking and resolution.

• Advised small business clients on deposit, credit, and cash management solutions.
• Cross-sold business and consumer products to business owners and decision-makers, enhancing product reach and client engagement. Fostered long-term relationships with small business clients, contributing to client retention and satisfaction.
• Reviewed business financial profiles to recommend suitable banking products.
• Supported branch sales efforts through small business account openings and servicing.

• Sold bank products to customers using consultative approach, generating new business and establishing loyal customer base. Significantly contributed in generating key banking center revenue through consistent demonstration of various investment and insurance products to the banking center’s financial advisors
• Oversaw daily banking operations for Union Bank of California, ensuring efficient service delivery. relationships for Union Bank of California clients and internal teams.
• Facilitated account servicing by managing communication between deposit, lending, and payment processing teams. across deposit, lending, and payment processing functions.
• Resolved customer issues using bank policies, procedures, and service standards.