
Dynamic professional with a background in mortgage loan sales and customer service. Known for strong communication and sales skills, contributing to positive client experiences in mortgage financing. Ready to leverage expertise to drive business growth.
• Top-Producing Mortgage Loan Officer, consistently funding $3–5M in monthly loan volume through high-volume outbound prospecting and consultative sales
• Full-Cycle Originator with proven ability to manage loans from application through closing, including structuring, disclosures, processing coordination, and closing execution
• Elite Sales Performer, executing 75–150 daily outbound calls and 100–150+ follow-ups, converting conversations into funded loans at scale
• Strategic Financial Consultant specializing in rate-and-term refinances, debt consolidation, and home equity strategies to improve client cash flow and long-term outcomes
• Credit & Underwriting Fluency, performing soft credit pulls and IPAC analysis to qualify borrowers quickly and present clear, compliant loan options—often closing in a single call
• Client Loyalty & Retention Driver, building long-term relationships through education, urgency, and transparency while maintaining compliance and brand trust
• Drove $10,000–$25,000 in weekly furniture sales during a high-volume summer liquidation event.
• Guided customers through product selection, feature comparisons, and purchasing decisions using consultative sales techniques.
• Responded to customer inquiries and objections with clear, confident product recommendations.
• Maintained organized, visually appealing merchandise displays to support showroom conversion.
• Participated in ongoing sales training to sharpen closing techniques and product knowledge.
• Delivered in person / appointment-based sales, curating complete outfits tailored to client events and budget.
• Built repeat and referral business through structured follow-ups, relationship management, and personalized service.
• Helped drive revenue growth by supporting the launch and promotion of the store’s online presence (hotsamsdetroit.com).
• Assisted with social media content and digital client engagement, generating inbound inquiries and showroom traffic.
• Processed high-value transactions accurately while maintaining a premium, white-glove client experience.
•Online inquiries into booked appointments and closed sales, resolving concerns professionally to strengthen brand loyalty.