Arthur Scott
Chicago,IL
Summary
Proven leader with a track record of enhancing passenger satisfaction at Republic Airways Holdings Inc by implementing safety procedures and delivering exceptional hospitality service. Skilled in public speaking and cultural awareness, I excel in high-pressure environments, demonstrating a strong work ethic and reliability. Achieved increased sales revenue through innovative marketing strategies and teamwork.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Republic Airways Holdings Inc
Chicago, IL
01.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Caregiver
Unemployment
Atlanta, GA
02.2020 - 02.2023
Houseman/cruise Staff
Norwegian Cruise Line
Honolulu, Hawaii
01.2012 - 02.2020
- Hosted shows and engaged guests on and off stage.
- Performed talents before live audiences in concerts, recitals and educational presentations.
- Told jokes to guests and displayed good humor to encourage laughter and excitement.
- Promoted shows and performances through social media and community interaction.
- Adapted quickly to changes made by directors or producers during rehearsals or shows.
- Collaborated with other performers to create group routines that showcased individual talents.
- Interviewed and hired associates to fill staff vacancies.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Scheduled and coordinated events and activities.
- Greeted new arrivals upon boarding the vessel and provided them with orientation materials.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Communicated with maintenance team on damages to repair.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Education
Some College (No Degree) - Vocal
Morehouse College
Atlanta, GASkills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Public Speaking
- Emergency Procedures
- Leadership Qualities
- Cultural Awareness
- Administrative tasks
- FAA Regulations
Timeline
Flight Attendant
Republic Airways Holdings Inc
01.2023 - Current
Caregiver
Unemployment
02.2020 - 02.2023
Houseman/cruise Staff
Norwegian Cruise Line
01.2012 - 02.2020
Some College (No Degree) - Vocal
Morehouse College