Artisha Swafford
Shreveport,LA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
Patient Services Representative
St Matthew Health Services
Shreveport, LA
01.2022 - 10.2023
- Collected copayments from patients at time of service.
- Performed administrative duties such as filing documents into electronic health record system.
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
- Updated patient charts with relevant information including test results or medical history.
- Entered new patient demographics into database system accurately and efficiently.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Explained clinic policies and procedures clearly and concisely when necessary.
- Reviewed patient records for accuracy and completeness of data entry.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
DSW Worker
St Genevive Healthcare Services call center
Shreveport, LA
07.2015 - 10.2021
- Provided transportation assistance for clients who need assistance getting from one place to another.
- Assisted clients in developing independent living skills, such as budgeting, nutrition, household management and personal hygiene.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Transported clients to and from community gatherings and scheduled appointments.
- Assisted clients with meeting individual support plan goals, daily living skills, vocational training and medication management.
Education
High School Diploma -
Captain Shreve High School
Shreveport, LA05-2001
Skills
- Appointment Scheduling
- Patient Registration
- Healthcare knowledge
- Multitasking and Organization
- Work Quality Evaluation
- Problem-Solving
- Customer Service
- Flexible Schedule
- Phone and Email Etiquette
- System Updating
- Process Improvement
- Eligibility Determination
- Information Collection
- Medical Terminology
- Relationship Building
- Pre-Admission Requests
Timeline
Patient Services Representative
St Matthew Health Services
01.2022 - 10.2023
DSW Worker
St Genevive Healthcare Services call center
07.2015 - 10.2021
High School Diploma -
Captain Shreve High School
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